Sunday, June 23, 2013

Endangered Species: Great Service...I know right?

We have been thinking a lot lately about service and more importantly good old fashioned quality service. Everyone has been demotivated before after experiencing poor service or even worse, no service. When Mama WÜleur and I bused tables together at Palapas in the early 90's, we were constantly reminded by one Garin Gates that folks were more likely to share a bad experience with 10 people and pass on a fabulous experience to only 2. SW headquarters would like to share a few outstanding local businesses via the inter-web. These folks and related businesses motivate me to go that extra mile when its my turn to "serve".

General Feed & Seed 

These folks have absolutely set the bar regarding friendly attitudes. When Olive and I make the right hand turn into their parking lot and see the iconic barn, we always feel more relaxed knowing that we are about to visit our own little version of a county fair. Oh yea...and their chicken feed is quite affordable, however, beware of their Breyer Horse collection if you have a 9 year old daughter as it is quite impressive. 

Spokesman Bicycles - Harry Gurney
If you own a road bike that is more expensive or more important to you than your motor vehicle, than I hope for your sake that you are dropping your rig off at the Spokesman so you can experience what it is like to pick up your bike after a Harry-build. There is an  indescribable quality to his legendary work. I have heard folkloric tales of his bike magic from other mechanics. His bar wrap alone is worth at least 5 watts because it's absolute perfection and you feel obligated to ride just a little bit better.

Not to brag or anything, but we are one of the last members of East Cliff Video who are still in the elusive  "movie club". This club was formed on the eve of the NetFlicks (destroyer of local video stores) phenomenon. Not having any form of television, we do visit ECV enough to never have to show our ID or present a card. The folks are very helpful when it comes to screening content for those 9 year old sleep overs and they found a movie for us that was filmed in Corsica (hard to come by). All the employees seem to dig their job and over the years we have seen them come and go and some return. Come on out of video store retirement and pedal on down to your local store. Sammy's videos have only been on a plane once. 

This family run business was recommended to me by a buddy in 1995 and I will never go anywhere else. I love the way you just pull up to the parking spaces in front and one of the brothers (usually) meets you before you even make it into the office. When they ask me what I want, I simply say, "tell me what I need". After they look at our vehicle they typically say, "well you don't need anything fancy, that's for sure". Its been years since we have been there and I was getting tired of using the floor pump on our slow leak the other day, so Mama WÜleur swung on by and the boys fixed the front left tire for a few bucks and sent her on her way with a recommendation to replace 2 if we were going to do any long distance driving, thank god we don't do that.

Who is your favorite provider of service? 

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